Video Consult Terms

Last Updated: February 2023

Acceptance of the Terms

By accessing our website, (the “Site”) along with any other products or services offered by us (the “Services”), you are agreeing to be bound by the following terms of use (these “Terms”), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing the Site. The materials contained in the Site are protected by applicable copyright and trade mark law.

Cancellation Policy

You may cancel or reschedule a consultation up to 72 hours before the scheduled time of the consultation for a full refund. If you cancel or request a reschedule less than 72 hours before your consultation, you will be charged in full.

You are allowed one cancellation and one reschedule between each completed consultation. Any cancellations and/or reschedules beyond that will politely be declined and charged in full.

If you purchase our consultation package, you can ask for a refund (minus a £15 administrative fee) as long as you have not booked your first session. All sessions are non-refundable after the first session has been booked.

Gift Cards

All Gift Card purchases are non-refundable.

Gift Card purchases are solely redeemable for a consultation or a portion of a consultation. Gift Cards are non-redeemable for Third Party Purchases or Items.

Only one Gift Card can be used per consultation booking.

Changing Fees and Charges

We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of the Services. We may also at any time and from time to time, in our sole discretion, change or remove any of the pricing models in place.

Cancellations by the Company

We may suspend or terminate your use of the Services as a result of your fraud or breach of any obligation under these Terms. Such termination or suspension may be immediate and without notice. A breach of these Terms includes, without limitation, the unauthorized copying or download of content from the Services.

Access to the Services

By accessing the Services, you warrant that:

  1. You are legally capable of entering into binding contracts;

  2. All registration information you submit is truthful and accurate;

  3. You will maintain the accuracy of such information;

  4. and your use of the Services does not violate any applicable law or regulation.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms. You can always delete your Account by emailing us at

Use of the Services

Permission is granted to temporarily download one copy of the materials (information or software) on the Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;

  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  3. attempt to decompile or reverse engineer any software contained on the Site;

  4. remove any copyright or other proprietary notations from the materials; or

  5. transfer the materials to another person or ‘mirror’ the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by the Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Availability of the Services

Although we aim to offer you the best service possible, we make no promise that the Services will meet your requirements and we cannot guarantee that the Services will be fault free. If a fault occurs in our Services, please report it to us at and we will review your complaint and, where we determine it appropriate to do so, correct the fault. We will not be liable to you if the Services are unavailable from time to time.

Warranty Disclaimers

The materials on the Site are provided ‘as is’. The Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this Site.


In no event shall the Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the Site, even if the Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Site Terms of Use Modifications

The Company may revise these Terms at any time without notice. By using the Site, you are agreeing to be bound by the then current version of these Terms.

Govering Law

This agreement between you and the Company shall be governed by and construed in accordance with the law of England.